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PostPosted: February 17th, 2021, 2:50 pm 
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Joined: December 10th, 2005, 1:10 pm
Posts: 2
I write here because I don't know what to do anymore. I have been a Sam Broadcaster customer for over 15 years. I have reinstalled a PC due to a problem with Windows and when I wanted to activate my license it did not allow me. I've been writing to SAM technical support for two days and they don't give me a solution. I have the radio losing thousands of listeners for this problem. I can not find phones from Spacial or another way to solve it. We have audiences of 1000 concurrent listeners and now I am below 100 because the software is not fully working. Does anyone know what I can do to remedy it?

You can check the last communications without answers:

TashaToday at 10:57
Hi Daniel

I have deactivated your oldest activation which will enable you to activate an additional computer.

Regards,

Tasha
Support Specialist

DanielToday at 10:58
Hello. I Still have problems with my radio Station !!!! I need to solve the activation problem. I'm the owner for the licenses and I CAN'T USE !!!

DanielToday at 11:00
I trying with both serials and i get the same error

TashaToday at 11:01
Hi Daniel

Please send a screenshot of the error.

Regards,

Tasha
Support Specialist
Avatar DanielToday at 11:06
I sent the screen before. Please check

activation error.png (60 KB)

DanielToday at 11:16
Any solution? I'm lost many listeners in the last days for this problem

DanielToday at 11:27
Hey Guys, this is a big Station. It's very important to make a solution right now!

DanielToday at 13:49
Hello again, we're waiting for a solution many hours ago. Please solve the problem. Thanks


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PostPosted: February 22nd, 2021, 6:10 am 
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Joined: December 6th, 2004, 9:00 am
Posts: 8155
Location: Cologne (Germany)
Sorry, activation and licensing are literally the only things SAM Broadcaster we can't help you with on the forums.
Only employees at Spacial can look into and disable an activation that was already used up.

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Shop for readymade PAL scripts by countrywesterndj - Or get a custom script made by me (or others)

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