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 Post subject: Error on Amazon look-up
PostPosted: July 31st, 2019, 11:58 pm 
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Joined: October 15th, 2003, 11:59 pm
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Location: Los Angeles - A Little West Of Nashville
I just started getting this error about a week or so ago on Amazon look-ups:

[503] Error Retrieving Page: <?xml version "1.0"?>

Is anyone else seeing this error recently?

I have the latest version of SAM .. 2019.2

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PostPosted: August 3rd, 2019, 3:15 pm 
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I am getting the same error message "[503] Error Retrieving Page: <?xml version "1.0"?>" recently currently and I have 2017.11.


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PostPosted: August 4th, 2019, 12:40 pm 
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I am getting the same error. I have two machines running. One is on 2019.2 and the backup machine is still running 2019.1. Both are getting the same XML error as mentioned above.


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PostPosted: August 4th, 2019, 11:27 pm 
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Wondering if Spacial is going to fix or address this issue.

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PostPosted: August 6th, 2019, 10:26 pm 
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I am getting this too and I want to know if they have a work around


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PostPosted: August 7th, 2019, 5:18 pm 
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I've fiddled a bit with Wireshark and had a look at the full response you receive from Amazon. (See below, I only removed the unique identifiers as to not cause more problems when that API Key was reused by a Spambot or so)

Code:
<ItemSearchErrorResponse>
   <Error>
      <Code>
         RequestThrottled
      </Code>
      <Message>
         AWS Access Key ID: AKIAJ*********HTA. You are submitting requests too quickly. Please retry your requests at a slower rate.
      </Message>
   </Error>
   <RequestID>
      ********************
   </RequestID>
</ItemSearchErrorResponse>


What you can get from this message is the following: Apparently Amazon has set new limits on using this Merchant API and Spacial is exceeding them by far. This could be either due to Amazon phasing out this API (thus reducing the number of requests deemed OK) or due to the API not being meant for multi-tenant applications like SAM Broadcaster where people from around the world will all use Spacial's API Key to call the Amazon API at a high rate and at all times of the day.

This could also be a problem with Spacial's Associate ID being revoked access completely due to not generating any revenue at all.
See this document for more insight on how the number/rate of requests is calculated based on revenue generated from the Amazon Associate ID used in the Product Search API: https://docs.aws.amazon.com/AWSECommerc ... guidelines

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PostPosted: August 9th, 2019, 4:28 pm 
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This is what I got from Spacial Technical
Quote:
Hi Tia

Thank you for contacting Spacial Technical and Sales Support services.

We have confirmed there is an issue with the Amazon album art and we are working to resolve this problem. This does require significant development work and once complete, will be included in a future release.

We are sorry for the inconvenience this is causing but regrettably, this is beyond our control.

Regards,

Mathew Coomber
Customer Service Manager


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PostPosted: August 19th, 2019, 10:49 am 
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also finding this a problem; I'm getting error message "[503] error retrieving page: service unavailable"
Hope there is a fix forthcoming.... :(


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