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PostPosted: May 29th, 2019, 10:48 pm 
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Joined: May 29th, 2019, 10:36 pm
Posts: 5
I am new to SAM Broadcaster cloud. I have a Gold plan. The default 50 GB is insufficient for my content. How do I increase the storage?

(How long does Support mails take to answer from Spacial. My mail to then has not been answered for two days. So wondering about the support levels.)

Thanks,
Saran


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PostPosted: May 30th, 2019, 9:30 am 
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Joined: December 6th, 2004, 9:00 am
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Location: Aachen (Germany)
Usually Spacial answers support tickets in a week or so.

saran wrote:
The default 50 GB is insufficient for my content. How do I increase the storage?


Click on the credit card in the toolbar to open the billing settings:
Attachment:
Screenshot_2019-05-30 SAM Broadcaster Cloud - Manage Station.png
Screenshot_2019-05-30 SAM Broadcaster Cloud - Manage Station.png [ 8.14 KiB | Viewed 357 times ]


You might need to switch your plan to "Custom" in order to have the storage select box or it will automatically switch to custom.
Attachment:
Screenshot_2019-05-30 SAM Broadcaster Cloud - Select Station(1).png
Screenshot_2019-05-30 SAM Broadcaster Cloud - Select Station(1).png [ 18.17 KiB | Viewed 357 times ]

It's important to note that the default packages don't give you any discount over a custom plan with the same features.

_________________
Benedikt Bauer - SVS (Spacial Volunteer Support)

We're offering custom PAL / PHP code and general SAM assistance at palscripts.com

My Project:
Send "Now Playing" from SAM to Twitter and/or Facebook | Sourcecode


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PostPosted: May 30th, 2019, 10:26 am 
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Excellent. Thank you. It solved the problem.


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