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 Post subject: end requests forever?
PostPosted: June 22nd, 2020, 4:11 am 
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Joined: August 18th, 2005, 10:25 am
Posts: 1321
When I first installed requests, with Elbert remoting in to help maybe ten years ago, it was a success. One agent even got various IP addresses to request his artist's songs over and over till she got to the top of the Top 10 list. But the novelty eventually wore off and the Top 10 had single-digit tracks. More recently, my live shows at places like the Apollo Theater took up a lot of my time, and I even produced a live show recently, with some of my favorite artists. Plus, my podcast is now running 42 Terabytes/year in traffic.

Anyway, thanks so much to Mastacheata and DJ Cassio for helping me. Due to the lockdown, the landlord shut off the electricity and my stream went cold for ten days. When I retrieved the trusty old SAM 4.9.8 Vista machine from that location to my apartment and stashed it behind the TV, I found that the bozos running Verizon Tech Support had no clue what Port Forwarding is. So, I downgraded from MySQL to Firebird/samHTMLweb. The stream is running, and listeners can at least see the last five tracks. Sadly, unless you guys have some miracle solution, I'm going to relegate requests to the dustbin of history. Even though I paid for my software, Spacial Tech Support I think has moderated me off the ticketing system, because I was unhappy when they would not help me.


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PostPosted: June 23rd, 2020, 6:34 am 
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Joined: December 6th, 2004, 9:00 am
Posts: 8156
Location: Cologne (Germany)
dj001 wrote:
Even though I paid for my software, Spacial Tech Support I think has moderated me off the ticketing system, because I was unhappy when they would not help me.

AFAIR there was an official notice in a newsletter last year or two years ago that SAM 4.x is now officially out of techsupport/maintenance.
They will continue licensing support (i.e.: resetting license activations and keeping the servers for activation alive), but no more Tech support.
After all they provided tech support for way over 10 years and at some point you just have to stop.

Also: Port-Forwarding/How to set up your router is way out of the scope of "problems with SAM" covered by tech support.
This is really your own thing. Not even the ISPs I know would provide help with that. (Some business accounts have paid-for/remote hands on support options at ISPs around here in Germany, but on consumer plans you're usually left with the user2user community support)

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Benedikt Bauer - SVS (Spacial Volunteer Support)

Shop for readymade PAL scripts by countrywesterndj - Or get a custom script made by me (or others)

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