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PostPosted: August 28th, 2017, 8:07 am 
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So i have a lil isse with the "Label" Field in SAM Cloud.

as far as i know, sam cloud reads the idv3 tags from the uploaded tags and correctly fills that in in the system for the reporting. SAM has here also the "P-Line" Field, which is the publisher field which is associated with the %publisher% idv3 tag, but somehow i dont figure out which idv3 tag is associated with the "LABEL" Field in SAM Cloud. i tried already the %COPYRIGHT% idv3 tag, but sam doesnt recognices this as the label tag and i dont want to enter the label info in every 19.000 songs manually in the sam cloud backend...

also the support wasnt very helpful at all....:


Sebastian Kurz Friday at 15:02
Dear Team,

can you say me which idv3 tag field is sam cloud using for the "label" tag? in the library in sam cloud somehow some songs the publisher and / or labels are missing, but the are tagged with in the copyright field and publisher field. but which field is sam cloud AND Sam live dj using for the label field?

Sam-Cloud-Song-Details.PNG (60 KB)
tagging.PNG (100 KB)
Avatar Jasrah Friday at 15:11
Hi Sebastian

Thank you for contacting Spacial Technical and Sales Support services.

I have assigned your request to a colleague who is better suited to assisting you with this particular request.

Regards,

Jasrah
Support Specialist


Avatar Sebastian Kurz Today at 13:02
Do you already have an update for me? As we want to start per 1th of sept. with an public testrun, it would be nice if we can have the info before that

Avatar Irshaad Today at 15:01
Hello,

Please let us know if the support ticket you created has been resolved.

If not, please update us on the current status.

Regards,

Irshaad Pheerunggee
Senior Support Specialist

Avatar Sebastian Kurz Today at 15:10
as i wrote earlier, it is not resolved and i didnt got feedback from you whre you wrote:

Jasrah Friday at 15:11
Hi Sebastian

Thank you for contacting Spacial Technical and Sales Support services.

I have assigned your request to a colleague who is better suited to assisting you with this particular request.

Regards,

Jasrah
Support Specialist

Avatar Irshaad Today at 15:16
Hello,

The Label tag is available in the Extended Info section in Sam Broadcaster Cloud.

Regards,

Irshaad Pheerunggee
Senior Support Specialist

Avatar Sebastian Kurz Today at 15:39
Hello Irshaad,

Please read the full ticket, your answer does not answer my question in any way and that was not what i asked for. that kind of support is not very helpful:

Sebastian Kurz Friday at 15:02
Dear Team,

can you say me which idv3 tag field is sam cloud using for the "label" tag? in the library in sam cloud somehow some songs the publisher and / or labels are missing, but the are tagged with in the copyright field and publisher field. but which field is sam cloud AND Sam live dj using for the label field?

i will not enter manually the label in every track, that are over 19.000 tracks.

Avatar Irshaad Today at 15:47
Hello,

Sam Broadcaster Cloud uses the LABEL tag which is available in the Extended Info tab. Note that you will need to manually insert them if they are not available.

Regards,

Irshaad Pheerunggee
Senior Support Specialist

Avatar Sebastian Kurz Today at 15:50
Irshaad, sam cloud reads the idv3 tags from the mp3s, it already recognizes the "publisher" idv3 tag, but i want to know which idv3 tag is associated with the label tag in SAM Cloud, so i can tag the mp3s correctly so that sam cloud fills in the information in the backend of sam cloud.

the mp3s in our cloud are already tagged in the %copyright% and %publisher% tag with the label, but only the publisher tag is recognized and assosiated with the "p-line". so i want to know what tag is associated with the label tag.


Does someone else also had this issue?


Attachments:
File comment: tagging of the mp3s
tagging.PNG
tagging.PNG [ 95.21 KiB | Viewed 2339 times ]
File comment: SAM Backend View
Sam-Cloud-Song-Details.PNG
Sam-Cloud-Song-Details.PNG [ 63.72 KiB | Viewed 2339 times ]
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PostPosted: August 29th, 2017, 5:59 am 
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Joined: December 6th, 2004, 9:00 am
Posts: 7888
Location: Aachen (Germany)
darkshine12 wrote:
so i want to know what tag is associated with the label tag.

None.

IIRC that's a known bug or by design. (Not sure if that was about the Label field or some other field, but there are definitely fields in SAM Cloud that don't map to regular metadata included in the original files and it's been that way ever since the beta of SAM Vibe)

I just filled an mp3 file with all the available fields from my Tag editor (TheGodFather - more than 50 different fields filled out) and uploaded that to SAM cloud. None of those standard/extended fields map to the Label field in SAM Cloud.

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PostPosted: August 30th, 2017, 3:22 am 
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Joined: August 21st, 2017, 5:46 am
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oh that is good to know, they really should fix this / map this with an field in the id3 tagging because they use the label field in sam also for the reporting... good so the p-line/publisher line has to do the job then, because this gets recognized from sam cloud


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