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PostPosted: February 21st, 2019, 2:47 pm 
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Senior User
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Joined: February 28th, 2004, 6:11 pm
Posts: 194
I have been seeing my Sam2018.10 going unresponsive.
This seems to happen mostly when the players switch at song change.

Mostly it recovers fairly quickly and continues, however it occasionally completely crashes the application completely (windows and other apps continue running).
I am currently running only a basic playlist from the clockwheel and not running any PAL or Events.

My PC is running -
Windows 10 Pro 64bit
Intel Pentium E5300 @ 2.60 GHz CPU
4GB dual channel RAM

Does anyone have any suggestions on diagnosing this issue?

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PostPosted: March 2nd, 2019, 3:56 pm 
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Joined: April 11th, 2011, 10:25 pm
Posts: 61
Location: Aotearoa
The best effort available is to log a fault with Spacial Support. https://support.spacial.com/hc/en-us/requests/new

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