If I right key on any song, and I click on Info, when I click on "Load tag", it pops up a window that returns: "Unable to load song information from file".

Trying with the Mass Tagger, on more than 4000 songs, it loads 5 of them
I check the log file and it reports just "Failed" (thanks!! I knew it failed! But why?!)

Then I tried to restore the database ... but it was useless

beside this: into any player, (DeckA, B or Aux), tags are shown ... and they are also sent to twitter and Tunein ...

Is there anything I can do to solve this issue?

P.S. It's able to save the tags. But not to retrieve them

The players and PAL scripts cannot read the tags.
They get all their information from the database.

Both the load tags mechanism and the add song/playlist/folder to SAM functionality are completely separate from that. They don't interact with the UI or the other components directly, but only import the tags/file meta info into the database.

So if your player shows the right info, the song info editor should do so as well. (unless there is some crazy caching mechanism built into SAM's song info editor)

_________________
Benedikt Bauer - SVS (Spacial Volunteer Support)

Shop for readymade PAL scripts by countrywesterndj - Or get a custom script made by me (or others)

My Project:
Send "Now Playing" from SAM to Twitter and/or Facebook | Sourcecode

I think it was working now not any longer.
Because all the songs are into the Database, have being put months and months ago by the owner (whose not a programmer at all)
Indeed I found a lot of mess-up ... he often didn't write the metadata etc and SAM was taking just the file name "performer - title.mp3"

Now, I ended o put the correct fields on each file, that's why I discovered this issue

I tried now to restart it (I couldn't yesterday due on air programs) but nothing have changed.

I replicated the whole radio on my system creating a sandbox to work properly and not via TeamViewer.
I did get the same issue, not equal ... similar (same files same songs same everything)

In his case: 5 tags loaded, 4651 failed to load properly and 1 were skipped. For details refer to MassTagger.log

on my case:
576 tags loaded, 670 failed to load properly and 3500 were skipped. For details refer to MassTagger.log

into this MassTagger there i nothing useful for a debug

Instead using the "Loda tag" button, not in all cases but in the majority of the case I get the message I wrote in the opening post :-/


[EDIT] I empty all the categories of Music deleting them from ALL and I reloaded each one.
I got something different: 1941 tags loaded . 2627 failed to load properly and 0 were skipepd.

Now in the MassTagger.log there are only the files failed ... and I have not clue why


PLease here an example from the log



P.S. is there anything on the config XML file should I take into consideration?[/EDIT]

Nothing ... I tried to do the same via teamviewer on the radio server ... not any positive fact :-/

SOLVED

Just big fatigue: fully uninstall and fully reinstall

lolwut?
THAT is not what I expected to be a solution. It's so far off, I have no idea what might have caused this.
Originally I wanted to ask about the character encoding in the tags. ID3v1 tags are specified as ASCII only, ID3v2 tags UTF-8 only. So putting Unicode in the ID3v1 part is working for most players and editors, but is against the spec and might cause problems.

_________________
Benedikt Bauer - SVS (Spacial Volunteer Support)

Shop for readymade PAL scripts by countrywesterndj - Or get a custom script made by me (or others)

My Project:
Send "Now Playing" from SAM to Twitter and/or Facebook | Sourcecode

Sometimes they are UTF8 but I used mp3tag to write the fields ... and I never ever got issues with it

I still have the faulty installation on my sandbox machine ... to investigate what's bad ... although all the fields are standard characters :-/

@tormy, Problem detected ? Had similar issue in the past, Problem was related to mp3 tags Inside ...